FAQ

🧾 INGO – Frequently Asked Questions (FAQ)

1. What is INGO?

INGO is an e-commerce platform offering kitchen appliances, home appliances, and electronics at affordable prices. We focus on providing quality products, reliable service, and fast delivery — especially across Amravati and nearby regions.

2. When was INGO founded?

INGO was founded in 2023 by Mr. Jay Punase, an experienced entrepreneur and Flipkart vendor from Amravati.

3. What types of products does INGO sell?

INGO offers a wide range of products including:

• Kitchen appliances (mixers, gas stoves, juicers, etc.)

• Home appliances (fans, heaters, air purifiers)

• Electronics (chargers, speakers, accessories)

• Energy-efficient appliances from trusted brands

4. Where is INGO based?

Our head office is located in Amravati, Maharashtra, India.
We currently serve customers across Amravati and nearby districts, with plans to expand statewide.

5. Does INGO offer delivery and installation services?

Yes! INGO provides fast home delivery, and for select appliances, we also offer installation and demo services to ensure a smooth experience.

6. How can I place an order?

You can order directly from the official INGO website (coming soon) or through our partner platforms like Flipkart (Amravati vendor).
Customers can also contact us via WhatsApp or phone for local deliveries.

7. What payment methods are accepted?

We currently accept:

• Cash on Delivery (COD)

• UPI / QR payment

• Bank transfer
  (EMI and card payment options will be available soon.)

8. How does INGO ensure product quality?

Every product is sourced from trusted manufacturers and distributors. We perform quality checks and offer clear warranty and return policies for all products.

9. What is INGO’s return policy?

We offer an easy 7-day return or replacement policy for defective or damaged products.
Customers must report issues within 48 hours of delivery for faster resolution.

10. How can I contact INGO for support?

You can reach us via:
📞 Phone: 9529308646
📍 Office: Amravati, Maharashtra

11. Is INGO connected to any other business?

Yes — INGO is founded by Mr. Jay Punase, who also owns Vithruk Solar System, a trusted solar business in Amravati. This helps us promote energy-efficient and sustainable products.

12. What are INGO’s future goals?

Our next goals include:

• Expanding delivery coverage across Maharashtra

• Launching the INGO mobile app

• Partnering with more local manufacturers

• Offering EMI and loyalty programs for customers